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ISO 20000



ISO 20000:2011 Certification – Pioneering Excellence in IT Service Management

What is ISO 20000:2011 Certification?

ISO 20000:2011 is an internationally recognized standard that sets out the requirements for an IT Service Management System (ITSMS). It is designed to ensure effective and efficient IT services, aligning them with business objectives and enhancing overall service quality.

When is ISO 20000:2011 Certification Required?

Organizations offering IT services, irrespective of their size or industry, can benefit from ISO 20000:2011 certification. It is particularly relevant for those seeking to establish a robust IT service management framework, improve customer satisfaction, and align IT processes with business goals.

Importance of ISO 20000:2011 Certification:

  1. Enhanced Service Quality: Ensures the consistent delivery of high-quality IT services to meet customer expectations.
  2. Efficiency Improvement: Promotes efficiency in IT service management processes, reducing operational costs.
  3. Customer Confidence: Instills confidence in customers, demonstrating a commitment to excellence in IT service delivery.
  4. Risk Management: Identifies and mitigates risks related to IT service delivery, ensuring business continuity.
  5. Competitive Advantage: Provides a competitive edge by showcasing adherence to international best practices.

Criteria for ISO 20000:2011 Certification:

  1. Establish an ITSMS: Develop and implement an IT Service Management System based on ISO 20000:2011.
  2. Policy Development: Formulate a comprehensive IT service management policy aligned with organizational goals.
  3. Planning and Implementation: Plan, design, transition, and deliver IT services effectively and efficiently.
  4. Monitoring and Measurement: Establish mechanisms for monitoring, measuring, and reviewing IT service performance.
  5. Continual Improvement: Implement processes for continual improvement in IT service management practices.

How to Apply for ISO 20000:2011 Certification:

  1. Assessment: Conduct an initial assessment to understand the organization’s readiness for ISO 20000:2011.
  2. Documentation: Develop and maintain documentation detailing the ITSMS processes and procedures.
  3. Implementation: Implement the ITSMS, ensuring that IT service management practices align with ISO 20000:2011.
  4. Internal Audit: Conduct an internal audit to evaluate the effectiveness of the implemented ITSMS.
  5. Certification Audit: Engage an accredited certification body for the final certification audit.

How BusinessBadhega Will Help:

  1. Assessment and Consultation: Conduct a thorough assessment and offer expert consultation to prepare for ISO 20000:2011.
  2. Documentation Assistance: Provide support in developing, reviewing, and maintaining the necessary documentation.
  3. Training Programs: Offer customized training programs to equip IT professionals with relevant knowledge and skills.
  4. Internal Audit Support: Guide organizations in conducting internal audits to assess the effectiveness of the ITSMS.
  5. Certification Journey: Facilitate the entire certification process by connecting organizations with accredited certification bodies.

Importance and Support for “Comply India, Grow India” Mission:

Business Badhega actively supports the “Comply India, Grow India” mission by championing excellence in IT service management through ISO 20000:2011 certification. We believe that robust IT service practices contribute to the growth of India’s businesses and economy. Join us in advancing the IT landscape for a digitally empowered and prosperous India.

Contact Us:

Elevate your IT service management practices with ISO 20000:2011 certification. Partner with Business Badhega for comprehensive support in achieving excellence in IT service delivery. Contact us today to embark on a journey towards efficient and customer-centric IT service management.